Company Policies

Engineering Changes

Specification and engineering data are subject to change without notice. Contact    TE-CO’s engineering department for current information if certain specifications are critical to your design.

Manufacturing Policy

Products supplied by TE-CO are high quality and adhere to manufacturing standards. Tolerances are uniformly held in accordance with catalog specifications. TE-CO items are intended for use by knowledgeable and experienced workers. If you have any difficulty contact us for replacement.

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Damaged, Short or Lost Items

Immediately place a claim with your UPS office. Keep all damaged product and packaging for inspection by UPS. Notify TE-CO so we can reship your merchandise.

Returned Goods Policy

  • Materials cannot be returned without authorization.
    • Customers must obtain a Return Good Authorization number (RGA#) from TE-CO and reference this RGA# on the returned goods.
    • To start the RGA process, please contact TE-CO Manufacturing at 1-800-543-4071 or email customer service at Info@te-co.com.
    • Unauthorized returns will be returned at the shipper’s cost.
  • Only materials purchased 60 days from invoice date can be returned & items must be sent back to TE-CO within 60 days from date of RGA.
  • A re-stocking fee of 20% will be applied to the return.
    • The re-stocking fee can be waived with an offsetting equal or greater value order.  Order must be placed at the time of return.
  • Only catalog items suitable for resale may be returned, preferably in the original packaging.
    • Credit will not be given on any items used or damaged in any manner.
    • Parts will be inspected and verified before any credit is issued.
    • Credits will be issued in the form of a credit against your account. Credits cannot be issued as cash or check.
  • Transportation charges must be prepaid on returns.
  • TE-CO is not responsible for items lost or damaged in transit.
  • Large volume orders may not be returned.
  • Hoist rings, specials, obsolete parts, and prototype items are noncancelable and nonreturnable.

(Revised June 5, 2024)

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Modification of Standard Components

The great majority of components can be modified quickly and economically to meet your design requirements. Consult the factory or your local distributor.

Minimum Billing

Minimum invoice charges is $50.00 net.

Limited Warranty

All goods purchased from TE-CO, shall be free from defects in materials and workmanship under normal conditions of use for a period of six months from the date of delivery. This warranty is the sole warranty and is expressly in lieu of all other warranties, express or implied, including but not limited to any implied warranty of merchantability or fitness for a particular purpose. The liability of TE-CO, to any purchaser shall be limited exclusively to the cost of replacement or repair of defective parts, and shall not include liability for any direct, consequential or incidental damages whatsoever, whether foreseen or unforeseen, including but not limited to lost profits, lost sales, or injury to persons or property.

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Discover More With TE-CO Manufacturing

As an industry leader since 1926, TE-CO is committed to setting the standard for engineering expertise, superior product quality and world-class customer service. We take pride in offering our customers American-made products with cost-effective pricing and fast turnaround times. Contact our team online today for additional product information, pricing and availability.