FAQ

TE-CO products are sold through distributors located throughout North America. To find a distributor near you, contact our manufacturer’s rep in your territory (see our Find a Rep page) or Contact Us directly.

You can request a catalog by going to the literature page and clicking to view and download the catalog of interest or contact us.

Individual part number list prices can be obtained by clicking on a desired part number within each product table on our website or by downloading a PDF of the price list from our Literature Page.

CAD models are available for most TE-CO products and can be obtained by clicking on a desired part number within each product table on our website. If you cannot find a CAD model for the part that you are interested in, or are experiencing difficulty downloading a CAD model please contact our sales department using the contact form found on the Contact Page or call 1-855.567.0141.

TE-CO welcomes you to submit requests for modified standards. Click to view our RFQ form.

The minimum order value is $50.00 net.

• Materials cannot be returned without authorization.
  • Customers must obtain a Return Good Authorization number (RGA#) from TE-CO and reference this RGA# on the returned goods.
  • To start the RGA process, please contact TE-CO Manufacturing at 1-800-543-4071 or email customer service at Info@te-co.com.
  • Unauthorized returns will be returned at the shipper’s cost.
• Only materials purchased 60 days from invoice date can be returned & items must be sent back to TE-CO within 60 days from date of RGA.
• A re-stocking fee of 20% will be applied to the return.
  • The re-stocking fee can be waived with an offsetting equal or greater value order.  Order must be placed at the time of return.
• Only catalog items suitable for resale may be returned, preferably in the original packaging.
  • Credit will not be given on any items used or damaged in any manner.
  • Parts will be inspected and verified before any credit is issued.
  • Credits will be issued in the form of a credit against your account. Credits cannot be issued as cash or check and will not be refunded back to credit card.
• Transportation charges must be prepaid on returns.
• TE-CO is not responsible for items lost or damaged in transit.
• Large volume orders may not be returned.
• Hoist rings, specials, obsolete parts, and prototype items are noncancelable and nonreturnable.

(Revised June 5, 2024)

TE-CO is ISO 9001 Certified. Click to view a copy of our ISO certificate.

Please contact our sales department with your question using the contact form found on the Contact Page. We will work with our engineering department to get an answer to you.

Please call 1.855.567.0141 and speak to a TE-CO customer service representative for consideration to be a TE-CO distributor.